Contact Customer Service at info@bluestonesafety.com

Delivery dates vary based on the availability of the items you ordered. It could take up to 14 business days for the your order to arrive once your order has been shipped. If you still have further questions about your order, contact Customer Service at info@bluestonesafety.com

If you have an issue with an item that you receive, please contact us within 30 days of delivery and explain to us the issue with your product. From there, we can decide the best way to move forward (exchange, refund, etc.). We cannot accept returns of certain items, including:

• Custom made products. There will be absolutely no returns/ refunds on custom products, including custom load bearing vest carriers, custom molle pockets, custom holsters, body armor, etc. 

• Any item that is returned more than 30 days after delivery.

• Any item that is not in its original condition, is damaged, or is missing parts.

How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.

Step 1:

Shipping and billing addresses. We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. So whether you're at the Vatican installing a masterpiece of a window, or at work, we'll ship it where you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.

Comments: Use the space provided on this page to make any necessary comments about your order. If you chose to pick up your order in the showroom, you'll be asked for a date when you'll be visiting us so we can be sure to have your order ready. Click on the 'No Comments' button if you do not need to make any comments.

Step 2: Shipping

Please read all of the information presented about our shipping policies. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.

Step 3: Payment

In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total.  If you are paying by credit card, you will also be asked for that information in this step.